FAQs

All bookings and vouchers are non-refundable!

However if your booking is changed/cancelled by Hangloose Adventure due to the weather or for any other reason, we will offer you an alternative activity (this is subject to availability on the day), the chance to re-schedule or a full refund.

Up to 48 hours in advance before your booking, you can move the activity date, subject to availability, or postponed it, or have a credit on the account, or change to our other site free of charge. Any requests to change your booking must be made by telephoning the booking line: Eden 01726 812724 or Bluewater 01285 640600 or alternatively email [email protected]

Within 48 hours if you want to make a change to your booking, for example change to a different day or postponed this will incur a £5 admin charge per person.

On the Day If you have checked-in and used your time slot, but do not complete your activity (for example; you do not complete the Skywire despite reaching the dispatch tower and being harnessed), you maybe able to change to another activity depending on availability.

If you arrive at Hangloose Adventure and have not adhered to our Terms & Conditions that you would have agreed to when you purchased your activity, meaning you’re unable to participate (example: not wearing the correct clothing or do not meet the required age or weight limits), we will offer you an alternative activity. A refund will not be given.

A booking fee of £3 is charged for all bookings placed online or over the phone. All water activities will have a booking fee of £1 – this is waived once you have a membership (and are booking using your active membership).