FAQs

It is the responsibility of all participants to ensure that they are dressed appropriately. Please wear clothing suitable for forecast weather conditions and the activities. There is a very small chance that clothing may be damaged.

The following restrictions apply:

To prevent harnesses having contact with the skin and causing chaffing:

· Trousers or knee length shorts must be worn

· Tops must cover your shoulders – No crop, strappy, vest or tank tops

· Footwear must be closed-toe, flat design and secured appropriately – No sandals, flip flops, high heels, slip ons etc.

Items of clothing will be available on the day to purchase if you have not adhered to our restrictions.

We provide lockers to store bags and loose items. We take no responsibility for the safety or security of your possessions.

We’re very happy for you to use your own GoPro camera equipment, however we do have certain restrictions in place:

Poles, wrist straps and hand held mounts are not allowed.

Only helmet attachments with the GoPro locking foot are allowed.

Cameras must be secured with the appropriate screw fixing and checked by an instructor before you participate in any of our activities.

If you do not own a GoPro or Camera we have media packs available to purchase with our activities.

Yes, in fact we encourage it!

We have plenty of facilities for those who prefer to keep their feet on the ground, including indoor and outdoor seating and restroom facilities.

Ask them to bring a camera, it’s the perfect shot!

Yes. We offer 15% discount to members of the armed forces, NHS, Students and Emergency workers*

You will need to send a photo of your Blue light card/Student discount to [email protected] and a member of the customer service team will respond with a discount code for you to use online. Follow our social media for any promotional discounts throughout the year…

*Please note: this is not valid for weekend bookings or any Off Peak or Super Off Peak prices.

You will need to login to your Hangloose Adventure account – please click here for a step by step guide

All bookings and vouchers are non-refundable!

However if your booking is changed/cancelled by Hangloose Adventure due to the weather or for any other reason, we will offer you an alternative activity (this is subject to availability on the day), the chance to re-schedule or a full refund.

Up to 48 hours in advance before your booking, you can move the activity date, subject to availability, or postponed it, or have a credit on the account, or change to our other site free of charge. Any requests to change your booking must be made by telephoning the booking line: Eden 01726 812724 or Bluewater 01285 640600 or alternatively email [email protected]

Within 48 hours if you want to make a change to your booking, for example change to a different day or postponed this will incur a £5 admin charge per person.

On the Day If you have checked-in and used your time slot, but do not complete your activity (for example; you do not complete the Skywire despite reaching the dispatch tower and being harnessed), you maybe able to change to another activity depending on availability.

If you arrive at Hangloose Adventure and have not adhered to our Terms & Conditions that you would have agreed to when you purchased your activity, meaning you’re unable to participate (example: not wearing the correct clothing or do not meet the required age or weight limits), we will offer you an alternative activity. A refund will not be given.

A booking of £3 is charged for all bookings placed online or over the phone.

The answer to that is YES! Don’t let your pup miss out on all the fun.

All dogs must be kept on a lead at all times.