Got a question?
Here’s some of our most Frequently asked Questions regarding Hangloose Adventure.
BLUEWATER-APRIL 2023*Outdoor Skydive MachineWed – Sun 10am until 5pmSkywire & Giant SwingMon – Fri 10am until 4pmSat – Sun 10am until 5pm*3rd APRIL – 16th APRIL 2023 (Easter Half Term)All ActivitiesMon – Sun 10am until 5pmEDEN-April 1st – June 30th : 10am – 5pm everydayJuly 1st – July 21st : 10am – 6pm everydayJuly 22nd – Sept 3rd : 9:30am – 6:30pm everydaySept 4th – Oct 29th : 10am – 5pm everydayOct 30th – Nov 3rd: CLOSEDNov open dates 10am – 4pm : 4th, 5th , 10th -12th, 17th – 19th, 24th -26thDec open dates 10am – 4pm: 2nd, 3rd, 9th, 10th, 16th – 24th, 27th – 31st
ACTIVITY RESTRICTIONS AT HANGLOOSE ADVENTURE EDENSkywire – ZiplineMinimum Age: 8 Years OldMinimum Weight: 35kg / 5 Stone 7lbPlease Note: the minimum weight can be raised at any time for safety reasonsMaximum Weight: 120kg / 18 Stone 12lbPlease Note: the maximum weight can be reduced at any time for safety reasonsGravity – Giant SwingMinimum Age: 8 Years OldMinimum Weight: 25kg / 3 Stone 13lbMax weight: 120kg / 18 Stone 12lbPlease Note: the maximum of people on Gravity at any one time is 3. The maximum total weight of participants per swing is 250kg and must be balanced for safe operation. Instructors may separate groups into multiple swings and will determine the order and placement of participants.Skytrek – Aerial TrekkingMinimum Age: 8 Years OldMinimum Weight: 30kg / 4 Stone 10lbMax weight: 120kg / 18 Stone 12lbPlease Note: under 12s need to be accompanied by an adult (16+)Big Air – Giant Air BagMinimum Age: 8 Years OldMinimum Weight: 25kg / 3 Stone 13lbMax weight: 120kg / 18 Stone 12lbPlease Note: you must be 18+ to jump from the top platform. Big Air is a high impact activity and requires participants to be fit with no previous neck, back or joint conditions.Climb – Climbing ExperienceMinimum Age: 4 Years OldMinimum Weight: 15kg / 2 Stone 5lbMax weight: 120kg / 18 Stone 12lbInverse – Zipline BackwardsMinimum Weight: 45kg / 7 Stone 1lbPlease Note: the minimum weight can be raised at any time for safety reasonsMaximum Weight: 120kg / 18 Stone 12lbPlease Note: the maximum weight can be reduced at any time for safety reasons
ACTIVITY RESTRICTIONS AT HANGLOOSE ADVENTURE BLUEWATERSkywire – ZiplineMinimum Weight: 35kg / 5 Stone 7lbPlease Note: the minimum weight can be raised at any time for safety reasonsMaximum Weight: 120kg / 18 Stone 12lbPlease Note: the maximum weight can be reduced at any time for safety reasonsInverse – Zipline BackwardsMinimum Weight: 45kg / 7 Stone 1lbPlease Note: the minimum weight can be raised at any time for safety reasonsMaximum Weight: 120kg / 18 Stone 12lbPlease Note: the maximum weight can be reduced at any time for safety reasonsGiant SwingMinimum Age: 8 Years OldMinimum Weight: 35kg / 5 Stone 7lbMax weight: 120kg / 18 Stone 12lbSkytrek – Aerial TrekkingMinimum Age: 8 Years OldMinimum Weight: 30kg / 4 Stone 10lbMax weight: 120kg / 18 Stone 12lbPlease Note: under 12s need to be accompanied by an adult (16+)Skydive – Outdoor Skydive MachineMinimum Age: 4 Years OldMaximum Weight: 120kg / 18 Stone 12lbDue to uncertainties in the power market and the high energy consumption of the skydive machine, Hangloose reserves the right to charge a surcharge should the price increase.We will endeavour to contact participants in advance, but the surcharge would be payable in advance failure to do so may result in withdrawal of the activity at which point a refund will be payable.We regret this step, and will do everything in our power to avoid and minimise the surcharge
Our adventure activities are extremely popular, especially during School Holidays and Weekends, therefore booking in advance is recommended to avoid disappointment.We do accept walk-up’s onsite, but cannot guarantee immediate availability.
It is the responsibility of all participants to ensure that they are dressed appropriately. Please wear clothing suitable for forecast weather conditions and the activities. There is a very small chance that clothing may be damaged.
The following restrictions apply:
To prevent harnesses having contact with the skin and causing chaffing:
· Trousers or knee length shorts must be worn
· Tops must cover your shoulders – No crop, strappy, vest or tank tops
· Footwear must be closed-toe, flat design and secured appropriately – No sandals, flip flops, high heels, slip ons etc.
Items of clothing will be available on the day to purchase if you have not adhered to our restrictions.
We provide lockers to store bags and loose items. We take no responsibility for the safety or security of your possessions.
We’re very happy for you to use your own GoPro camera equipment, however we do have certain restrictions in place:
Poles, wrist straps and hand held mounts are not allowed.
Only helmet attachments with the GoPro locking foot are allowed.
Cameras must be secured with the appropriate screw fixing and checked by an instructor before you participate in any of our activities.
If you do not own a GoPro or Camera we have media packs available to purchase with our activities.
Yes, in fact we encourage it!
We have plenty of facilities for those who prefer to keep their feet on the ground, including indoor and outdoor seating and restroom facilities.
Ask them to bring a camera, it’s the perfect shot!
Yes. We offer 15% discount to members of the armed forces, NHS, Students and Emergency workers*
You will need to send a photo of your Blue light card/Student discount to [email protected] and a member of the customer service team will respond with a discount code for you to use online. Follow our social media for any promotional discounts throughout the year…
*Please note: this is not valid for weekend bookings or any Off Peak or Super Off Peak prices.
Hangloose is an outdoor venue and we operate in all weather conditions except for extremely high winds or thunderstorms so please come prepared for forecasted weather. In the rare instance that activities are cancelled by Hangloose due to exceptional weather conditions, every effort will be made to contact those that have pre-booked in advance. In these cases we will offer you an alternative activity or the chance to re-schedule.Are your activities accessible for people with extra needs or disabilities?We want as many people to create their own Hangloose adventure but please be aware that our activities are adventurous and do require a certain amount of physical fitness and ability.Bluewater accessibility – hereEden accessibility – here
All bookings and vouchers are non-refundable!
However if your booking is changed/cancelled by Hangloose Adventure due to the weather or for any other reason, we will offer you an alternative activity (this is subject to availability on the day), the chance to re-schedule or a full refund.
Up to 48 hours in advance before your booking, you can move the activity date, subject to availability, or postponed it, or have a credit on the account, or change to our other site free of charge. Any requests to change your booking must be made by telephoning the booking line: Eden 01726 812724 or Bluewater 01285 640600 or alternatively email [email protected]
Within 48 hours if you want to make a change to your booking, for example change to a different day or postponed this will incur a £5 admin charge per person.
On the Day If you have checked-in and used your time slot, but do not complete your activity (for example; you do not complete the Skywire despite reaching the dispatch tower and being harnessed), you maybe able to change to another activity depending on availability.
If you arrive at Hangloose Adventure and have not adhered to our Terms & Conditions that you would have agreed to when you purchased your activity, meaning you’re unable to participate (example: not wearing the correct clothing or do not meet the required age or weight limits), we will offer you an alternative activity. A refund will not be given.
A booking of £3 is charged for all bookings placed online or over the phone.
The answer to that is YES! Don’t let your pup miss out on all the fun.
All dogs must be kept on a lead at all times.