FAQs BLUEWATER

Got a question?

Here’s some of our most Frequently asked Questions regarding Hangloose Adventure Bluewater.

What are your opening times?
How do I get to your site / is there parking on site?

We are just opposite the Bluewater Shopping Centre. We advise all bookings to park in the Lower Plaza Carpark. Please head back out the car park the way you drove in , cross the road and turn right. We are just a few minutes down the road from here!

It’s then only a short walk! Head towards the dome and you will find the main reception.

If you have made a Disability Access booking, we’re happy to for you to drop off the participant on-site before parking your car and walking back over

See all travel information here
Are there any Activity Restrictions?
How long before my booking should I arrive?
How can I find the best value tickets?
Will the weather affect my booking?

Hangloose Bluewater is an outdoor venue and we operate in all weather conditions except for extremely high winds or thunderstorms so please come prepared for forecasted weather. In the rare instance that activities are cancelled by Hangloose Bluewater due to exceptional weather conditions, every effort will be made to contact those that have pre-booked in advance. In these cases we will offer you an alternative activity or the chance to re-schedule.
Can people come and watch?
Do I need to book in advance?
Is there somewhere to eat and drink?
How long does each activity take?
What if i get scared? Is it safe?
What should I wear?

It is the responsibility of all participants to ensure that they are dressed appropriately. Please wear clothing suitable for forecast weather conditions and the activities. There is a very small chance that clothing may be damaged.

The following restrictions apply:

To prevent harnesses having contact with the skin and causing chaffing:

· Trousers or knee length shorts must be worn

· Tops must cover your shoulders – No crop, strappy, vest or tank tops

· Footwear must be closed-toe, flat design and secured appropriately – No sandals, flip flops, high heels, slip ons etc.

Items of clothing will be available on the day to purchase if you have not adhered to our restrictions.

We provide lockers to store bags and loose items. We take no responsibility for the safety or security of your possessions.
Do you offer group sessions?
Do you offer a video/photo souvenir of my activity?

If you have purchased a video package, ensure your wristband is scanned at each activity and you keep your wristband to access your media after your visit.

You need to download your videos within 7 days of your visit.

If you have any issues with your media, you can email us at [email protected] or create a support ticket on the Media download page (scan the qr code on your wristband to access this)
Can I Gift an activity to a friend/family member?
How do i redeem my gift voucher?
Can I Bring my GoPro?

We’re very happy for you to use your own GoPro camera equipment, however we do have certain restrictions in place:

Poles, wrist straps and hand held mounts are not allowed.

Only helmet attachments with the GoPro locking foot are allowed.

Cameras must be secured with the appropriate screw fixing and checked by an instructor before you participate in any of our activities.

If you do not own a GoPro or Camera we have media packs available to purchase with our activities.
Do you offer any discount?

Yes. We offer 15% discount to members of the armed forces, NHS, Students and Emergency workers*

You will need to send a photo of your Blue light card/Student discount to [email protected] and a member of the customer service team will respond with a discount code for you to use online. Follow our social media for any promotional discounts throughout the year…

*Please note: this is not valid for weekend bookings or any Off Peak or Super Off Peak prices.
Are your activities accessible for people with extra needs or disabilities?

We want as many people to create their own Hangloose adventure but please be aware that our activities are adventurous and do require a certain amount of physical fitness and ability. We currently have Skywire and Giant Swing Disability Access. To discuss your requirements in confidence with a member of the team please contact us on 01285 640600. We will accompany any extra needs you have to the best of our ability.
Do children need an adult to go on the activities with them?
What is your refund policy?

All bookings and vouchers are non-refundable!

However if your booking is changed/cancelled by Hangloose Adventure due to the weather or for any other reason, we will offer you an alternative activity (this is subject to availability on the day), the chance to re-schedule or a full refund.

Up to 48 hours in advance before your booking, you can move the activity date, subject to availability, or postponed it, or have a credit on the account, or change to our other site free of charge. Any requests to change your booking must be made by telephoning the booking line: Eden 01726 812724 or Bluewater 01285 640600 or alternatively email [email protected]

Within 48 hours if you want to make a change to your booking, for example change to a different day or postponed this will incur a £5 admin charge per person.

On the Day If you have checked-in and used your time slot, but do not complete your activity (for example; you do not complete the Skywire despite reaching the dispatch tower and being harnessed), you maybe able to change to another activity depending on availability.

If you arrive at Hangloose Adventure and have not adhered to our Terms & Conditions that you would have agreed to when you purchased your activity, meaning you’re unable to participate (example: not wearing the correct clothing or do not meet the required age or weight limits), we will offer you an alternative activity. A refund will not be given.

A booking of £3 is charged for all bookings placed online or over the phone.
Do you have lockers / somewhere to keep personal belongings?
How long are Gift Vouchers valid for?
Are you dog friendly?
I have a medical issue, can you support this?
You are the best person to judge your ability to do an activity, but there are certain condition which are a red line:

Pregnant

Heart condition

If you are in any doubt, please seek the advice of your doctor.

How to Get to Hangloose Bluewater

Walking

There is a large network of footpaths at Bluewater, these extend to the bus station (5 min walk) and the train station (4km).

Bicycle

Hangloose is on the Bluewater cycle route, its easily accessible with a bike racks on site.

Trains

Trains arrive at station every 15 minutes from London and other Medway towns, there are connecting FastTrack shuttle bus, see video for more details.

Bus

There is a bus transit centre at Bluewater with 60+ buses arrive each hour and Dedicated FastTrack routes from Greenhithe Station · Express services operated by Arriva By Bus

Motor bike

Designated motorcycle bays around centre · 13,000 car parking spaces · 360 disabled parking spaces · 134 family parking spaces By Car/Motorbike ·

Electric car charging

There are 39 Pod Point spaces and 17 Tesla Spaces for EV Charging across the site.

Public Transport

Activity Restrictions

PLEASE NOTE:The minimum/maximum weight can be raised/reduced at any time for safety reasons.

Minimum Age

8 years

Minimum Weight

35kg / 5 stone 7lb

Maximum Weight

120kg / 18 stone 12lb

Minimum Age

8 years

Minimum Weight

45kg / 7 stone 1lb

Maximum Weight

120kg / 18 stone 12lb

Minimum Age

8 years

Minimum Weight

35kg / 5 stone 7lb

Maximum Weight

120kg / 18 stone 12lb

PLEASE NOTE:

Max of 5 people on this ride at any one time

Minimum Age

8 years

Minimum Weight

30kg / 4 stone 10lb

Maximum Weight

120kg / 18 stone 12lb

PLEASE NOTE:

Under 12’s will need to be accompanied by an adult.

Minimum Age

4 years

Minimum Weight

20kg / 3 stone 1lb

Maximum Weight

120kg / 18 stone 12lb

Minimum Age

7 years

Minimum Height

1.2m / 3ft 9in

PLEASE NOTE:

Those aged between 7 years and 12 years need to be accompanied on the inflatable by an adult (18+).

If aged between 13 and 17 years old, an adult (18+) must be present on site.

Minimum Age

18 Years

PLEASE NOTE:

You must be able to swim unaided confidently and be wearing a full wetsuit or tow float.

Not found the answer to your question?

Please let us know how you’d like Hangloose Adventure to support you and tell us more about your fundraising efforts and any key dates for our diaries!

If you would like to make a booking for a fundraising event, let us know how many participants there will be and the date and time you would like to book, and we can discuss potential arrangements with you.

FAQs BLUEWATER

Got a question?

How to Get to Hangloose Bluewater

Walking

Bicycle

Trains

Bus

Motor bike

Electric car charging

Public Transport

Activity Restrictions

Minimum Age

Minimum Weight

Maximum Weight

Minimum Age

Minimum Weight

Maximum Weight

Minimum Age

Minimum Weight

Maximum Weight

Minimum Age

Minimum Weight

Maximum Weight

Minimum Age

Minimum Weight

Maximum Weight

Minimum Age

Minimum Height

Minimum Age

Not found the answer to your question?

BOOK NOW!

Hangloose Eden