FAQs BLUEWATER

Hangloose Adventure Bluewater’s opening times vary depending on weather, season, and holidays.

To see all opening times, please click here!

Yes. You can view all restrictions here!

Our adventure activities are extremely popular, especially during School Holidays and Weekends, therefore booking in advance is recommended to avoid disappointment.

Bookings can be made here!

We do accept walk-up’s onsite, but cannot guarantee immediate availability.

It is the responsibility of all participants to ensure that they are dressed appropriately. Please wear clothing suitable for forecast weather conditions and the activities. There is a very small chance that clothing may be damaged.

The following restrictions apply:

To prevent harnesses having contact with the skin and causing chaffing:

· Trousers or knee length shorts must be worn

· Tops must cover your shoulders – No crop, strappy, vest or tank tops

· Footwear must be closed-toe, flat design and secured appropriately – No sandals, flip flops, high heels, slip ons etc.

Items of clothing will be available on the day to purchase if you have not adhered to our restrictions.

We provide lockers to store bags and loose items. We take no responsibility for the safety or security of your possessions.

We’re very happy for you to use your own GoPro camera equipment, however we do have certain restrictions in place:

Poles, wrist straps and hand held mounts are not allowed.

Only helmet attachments with the GoPro locking foot are allowed.

Cameras must be secured with the appropriate screw fixing and checked by an instructor before you participate in any of our activities.

If you do not own a GoPro or Camera we have media packs available to purchase with our activities.

Yes, in fact we encourage it!

We have plenty of facilities for those who prefer to keep their feet on the ground, including indoor and outdoor seating and restroom facilities.

Ask them to bring a camera, it’s the perfect shot!

Yes. We offer 15% discount to members of the armed forces, NHS, Students and Emergency workers*

You will need to send a photo of your Blue light card/Student discount to [email protected] and a member of the customer service team will respond with a discount code for you to use online. Follow our social media for any promotional discounts throughout the year…

*Please note: this is not valid for weekend bookings or any Off Peak or Super Off Peak prices.

You are more than welcome to bring lunch onto our sites or just opposite our site is Bluewater shopping centre. There are dozens of great places to eat and drink there! You’ll find a list here!

We also have a ‘serve yourself’ contactless payment coffee machine, so you can wrap your hands around a warm brew during those colder days.

Hangloose Bluewater is an outdoor venue and we operate in all weather conditions except for extremely high winds or thunderstorms so please come prepared for forecasted weather. In the rare instance that activities are cancelled by Hangloose Bluewater due to exceptional weather conditions, every effort will be made to contact those that have pre-booked in advance. In these cases we will offer you an alternative activity or the chance to re-schedule.

We want as many people to create their own Hangloose adventure but please be aware that our activities are adventurous and do require a certain amount of physical fitness and ability. We currently have Skywire and Giant Swing Disability Access. To discuss your requirements in confidence with a member of the team please contact us on 01285 640600. We will accompany any extra needs you have to the best of our ability.

We are happy for children to participate in our activities alone as long as a parent or guardian over 18 years of age is present on site for the duration of their activities.

The only exception to this is Skytrek which requires any child under the age of 12 to be accompanied by an adult (16+)

All bookings and vouchers are non-refundable!

However if your booking is changed/cancelled by Hangloose Adventure due to the weather or for any other reason, we will offer you an alternative activity (this is subject to availability on the day), the chance to re-schedule or a full refund.

Up to 48 hours in advance before your booking, you can move the activity date, subject to availability, or postponed it, or have a credit on the account, or change to our other site free of charge. Any requests to change your booking must be made by telephoning the booking line: Eden 01726 812724 or Bluewater 01285 640600 or alternatively email [email protected]

Within 48 hours if you want to make a change to your booking, for example change to a different day or postponed this will incur a £5 admin charge per person.

On the Day If you have checked-in and used your time slot, but do not complete your activity (for example; you do not complete the Skywire despite reaching the dispatch tower and being harnessed), you maybe able to change to another activity depending on availability.

If you arrive at Hangloose Adventure and have not adhered to our Terms & Conditions that you would have agreed to when you purchased your activity, meaning you’re unable to participate (example: not wearing the correct clothing or do not meet the required age or weight limits), we will offer you an alternative activity. A refund will not be given.

A booking of £3 is charged for all bookings placed online or over the phone.

We are just opposite the Bluewater Shopping Centre. We advise all bookings to park in the Lower Plaza Carpark. Please head back out the car park the way you drove in , cross the road and turn right. We are just a few minutes down the road from here!

It’s then only a short walk! Head towards the dome and you will find the main reception. 

If you have made a Disability Access booking, we’re happy to for you to drop off the participant on-site before parking your car and walking back over

We have lockers on site that are free of charge to use. You can leave your belongings in these however we take no responsibility for the safety or security of your possessions.

12 Months from the date of purchase

Vouchers purchased directly from Hangloose Adventure (Beginning ‘VOU’), can be redeemed by clicking here! 

The answer to that is YES! Don’t let your pup miss out on all the fun.

All dogs must be kept on a lead at all times.