TERMS + CONDITIONS

Activity Timings + Restrictions

• Your booking time is your arrival time. If you are late, we may need to rebook you.
• Allow extra time for travel, parking, walking to reception, and checking in.
• Delays may occur due to weather conditions, wind changes, or nervous participants. We appreciate your understanding.

Age + Weight Requirements

• All participants must fall within activity-specific weight and height limits to ensure equipment fits correctly. You will be weighed at reception on arrival. Please refer to our refund policy if you do not meet these requirements.
• All participants under 16 must be accompanied onsite by a parent or guardian (18+).
• Safeguarding ratio: 1 adult per 4 children under 12.
• Children under 10 are often too light for activities — please weigh them before booking.
• Only participants are permitted in activity operating areas; separate viewing areas are available for spectators.

Hangloose Adventure Eden – Activity Restrictions

Skywire – Zipline

Minimum Age: 8
Minimum Weight: 30kg / 4st 7lb (may be raised at any time for safety)
Maximum Weight: 120kg / 18st 12lb (may be reduced at any time for safety)

Gravity – Giant Swing

Minimum Age: 8
Minimum Weight: 25kg / 3st 13lb
Maximum Weight: 120kg / 18st 12lb

Skytrek – Aerial Trekking

Minimum Age: 8
Minimum Weight: 25kg / 3st 13lb
Maximum Weight: 120kg / 18st 12lb

Inverse – Zipline Backwards

Minimum Age: 8
Minimum Weight: 45kg / 7st 1lb (may be raised for safety)
Maximum Weight: 120kg / 18st 12lb (may be reduced for safety)

View all activity restrictions here

Hangloose Adventure Bluewater – Activity Restrictions

Skywire – Zipline

Minimum Age: 8
Minimum Weight: 35kg / 5st 7lb (may be raised for safety)
Maximum Weight: 120kg / 18st 12lb (may be reduced for safety)
Currently operating 2 lines (3 & 4 subject to availability). Please ask on the day or notify us in advance.

Inverse – Zipline Backwards

Minimum Age: 8
Minimum Weight: 45kg / 7st 1lb (may be raised for safety)
Maximum Weight: 120kg / 18st 12lb (may be reduced for safety)

Giant Swing

Minimum Age: 8
Minimum Weight: 35kg / 5st 7lb
Maximum Weight: 120kg / 18st 12lb

Skytrek – Aerial Trekking

Minimum Age: 8
Minimum Weight: 30kg / 4st 10lb
Maximum Weight: 120kg / 18st 12lb
Two levels: lower trek (5m high) and top trek (10m high).

Skydive – Outdoor Skydive Machine

Minimum Age: 4
Maximum Weight: 120kg / 18st 12lb
⚠️ Due to rising energy costs, Hangloose reserves the right to apply a surcharge for this activity. If required, the surcharge must be paid in advance. Failure to pay may result in withdrawal of the activity, in which case a refund will be provided.

Wild Swimming

Minimum Age: 18
Tow float required for all swimmers.
Wetsuits are mandatory when water temperature is below 12°C (available to hire onsite if needed).
Participants must be able to swim 100m unaided.

Inflatable Aqua Park

Minimum Age: 7
Minimum Height: 1.2m
Ages 7–10 must be accompanied by an adult (1:3 ratio).
Buoyancy aids are mandatory (provided).
Participants must be able to swim 50m unaided.
Wetsuits required in water below 12°C (available to hire or bring your own).
Participants must be in good overall health, with no conditions aggravated by vigorous activity.
This activity carries an inherent element of risk.

View all activity restrictions here

Health and Fitness

All participants must be reasonably fit and healthy. Our activities involve limited physical activity but are considered adventurous, which means there is always a small risk of injury, particularly if instructions are not followed.

If you are pregnant, we strongly advise against taking part in any activity.

If you suffer from any of the conditions listed below, please consult your Doctor before booking. You must also inform your instructor and confirm that your Doctor has cleared you to participate:

• Any medical condition requiring medication to be carried with you
• Recent surgeries
• Neck, back, shoulder, or chest injuries
• Epilepsy, recent fits, or blackouts
• Severe/recurrent disabling giddiness or vertigo
• Heart conditions requiring medication 

Removable hearing aids and medication must be secured in our provided bags. Please inform your instructor immediately.

Restrictions by activity:

Skywire: Not permitted if you have undergone a tracheostomy
Giant Swing: Not permitted with a stoma bag implant (please inform staff of other conditions in advance)
Outdoor Skydive: Not permitted with shoulder injuries 

A waiver will be sent prior to your booking to determine eligibility for specific activities.

For safety reasons, participation is not permitted if you are suspected to be under the influence of alcohol or drugs. No refunds will be issued in this case.

Clothing and Baggage

Participants are responsible for wearing suitable clothing for both the weather and the activity. Clothing may be subject to wear and tear.

Restrictions:

To avoid harness chafing: trousers or knee-length shorts are required.
Tops must cover shoulders — crop tops, strappy tops, vests, and tank tops are not permitted.
Footwear must be closed-toe, flat, and secure — no sandals, flip-flops, high heels, or slip-ons.

Clothing items will be available to purchase onsite if requirements are not met.

All pockets (including zip, buttoned, and hidden) must be emptied.

Lockers are provided for bags and valuables, but Hangloose Adventure accepts no responsibility for their safety or security.

Photography + Video Footage

By booking, you grant Hangloose Adventure full rights to use photography/video footage for publicity purposes (including print, online, social media, and press).

If you do not wish to be photographed, please inform us in advance.

Media bundles purchased will include Hangloose branding. Raw, unbranded footage is not available.

Refunds, Cancellation + Moving Policy

• All bookings and vouchers are non-refundable.

If cancelled by Hangloose Adventure (e.g., due to weather):

• You may reschedule, choose an alternative activity (subject to availability), or request a full refund.

If cancelled/changed by you:

• Up to 48 hours before: You may reschedule, postpone, transfer credit, or change location free of charge.
• Within 48 hours: Changes incur a £5 admin fee per person.
• On the day: If you check in but do not complete your activity (e.g., refuse to ride Skywire after harnessing), you may switch to another activity if available.

If you fail to meet Terms & Conditions (e.g., incorrect clothing, age, or weight limits):

• You will be offered an alternative activity, but no refund.

Refunds:

• A 20% admin fee applies unless the refund is due to Hangloose Adventure’s fault.
• Refunds exclude original booking fees and are processed by head office within 14 working days.
• Refunds are not available onsite.
  Third-party vouchers are subject to the third-party’s refund policy.

Postponements

Postponed bookings are valid for 6 months. If not rebooked, they will be cancelled without refund.

Partial Refunds for Packages

Refunds for packages are calculated based on the cost of the activities not completed. The price of the remaining activities is used to determine the adjusted package value, rather than splitting the original package cost evenly.

Examples:

• If you purchased a Skywire, Aqua Park, and Trek package for £74.99, but did not complete the Trek, the price of the remaining Skywire and Aqua Park package is £64.99. Therefore, the refund would be £10.00.
• If you purchased a Swing and Skydive package for £84.99, but did not complete the Skydive, the price of the Swing alone is £44.50. The refund would then be £40.49.

Note: Refunds are not split evenly; they are based on the cost of the activities that were not used.

Booking Fee

• A £3 booking fee applies per order (excluding water activities, where the fee is included in the price).
• Covers website/telephone service, card commissions, and staff support.
  Charged once per transaction, regardless of order size.

Digital Photo + Video Package

• Technical issues with footage can occur. Notify Hangloose within 3 days of your activity if footage is missing or corrupted.

Refunds: Full refunds only if all footage is unavailable.

Check your footage immediately after your experience.

Vouchers + Promotional Codes

• Cannot be combined with other promotions.
• Must not be shared with ineligible third parties.
• Vouchers valid for 12 months. Activity must be booked before expiry.
• Expired vouchers may be extended once for 6 months for a £5 admin fee.
  
  

Unsuitable Conduct

• Participants must follow instructor directions.
• Inappropriate behaviour may result in cancellation without refund.
• Entry may be refused to anyone under the influence of alcohol or drugs.
• Damage to company property due to rule-breaking will result in charges.

Discounts

• We offer a 10% discount for Blue Light Card holders, military personnel, and students. This discount is not applicable to monetary vouchers or wild swimming monthly memberships.
• Returning customers code:  If you have a returning customer code, you’ll receive 10% off bookings all year round. Exclusions apply: merchandise, booking fees, media, monthly and annual memberships, Pro Flyer minutes or subscriptions, Academy sessions, events, and vouchers.

Show valid ID to claim.

Memberships

We offer annual and monthly memberships for Wild Swimming. Memberships are non-refundable.

• Monthly membership: minimum 3-month term, automatically renews each month. To cancel, you must notify us at least 14 days before your renewal date.

Note: Subscriptions and memberships are excluded from all promotional and concession discounts due to their auto-renewal nature.

Referral Scheme