FAQs EDEN

Got a question?

Here’s some of our most Frequently asked Questions regarding Hangloose Adventure Eden.

What are your opening times?
How do I get to your site / is there parking on site?
Are there any Activity Restrictions?
How long before my booking should I arrive?
How can I find best value tickets?
Will the weather affect my booking?

As we are an outdoor adventure centre, Hangloose Adventure operates in all weather conditions except for extremely high winds or thunderstorms so please come prepared for wet weather.

In the rare instance that activities are cancelled by Hangloose Adventure Eden due to exceptional weather conditions, every effort will be made to contact those that have pre-booked in advance. In these cases we will offer you an alternative activity, the chance to re-schedule or a full refund.
Can people come and watch?
Do I need to book in advance?

Our adventure activities are extremely popular, especially during School Holidays and Weekends, therefore booking in advance is recommended to avoid disappointment.

Bookings can be made here!

We do accept walk-up’s onsite, but cannot guarantee immediate availability.
Is there somewhere to eat and drink?

Located at our main entrance right in the centre of all the action is the Hangloose Snack Shack.

This is open throughout the summer season serving our signature Hangloose panini’s, mini pizzas and ice-cream.

We also have a ‘serve yourself’ contactless payment coffee machine, so you can wrap your hands around a warm brew during those colder days.
How long does each activity take?
What if i get scared? is it safe?
What should I wear?

It is the responsibility of all participants to ensure that they are dressed appropriately. Please wear clothing suitable for forecast weather conditions and the activities. There is a very small chance that clothing may be damaged.

The following restrictions apply:

To prevent harnesses having contact with the skin and causing chaffing:

· Thighs to be covered for your comfort however is not necessary

· Tops must cover your shoulders – No crop, strappy, vest or tank tops

· Footwear must be closed-toe, flat design and secured appropriately – No sandals, flip flops, high heels, slip ons etc.

Items of clothing will be available on the day to purchase if you have not adhered to our restrictions.

We provide lockers to store bags and loose items. We take no responsibility for the safety or security of your possessions.
Do you offer group sessions?
Do you offer a video/photo souvenir of my activitY?

If you have purchased a video package, ensure your wristband is scanned at each activity and you keep your wristband to access your media after your visit.

You need to download your videos within 7 days of your visit.

If you have any issues with your media, you can email us at [email protected] or create a support ticket on the Media download page (scan the qr code on your wristband to access this)
Can i gift an activity to a family/friend member?
How do I redeem my Gift Voucher?
How long are Gift Vouchers valid for?
Do I need to pay to get into the Eden Project if I only visit Hangloose Adventure?
Can I Bring my GoPro?

We’re very happy for you to use your own GoPro camera equipment, however we do have certain restrictions in place:

Poles, wrist straps and hand held mounts are not allowed.

Only helmet attachments with the GoPro locking foot are allowed.

Cameras must be secured with the appropriate screw fixing and checked by an instructor before you participate in any of our activities.

If you do not own a GoPro or Camera we have media packs available to purchase with our activities.
Do you offer any discount?

Yes. Members of the Armed Forces, NHS, Students and Emergency workers get 15% off*

You will need to send your Blue Light Card / Student Discount to [email protected] and a member of the Customer Service Team will respond with a discount code for you to use online.

Keep an eye out on our social media for any promotional discounts throughout the year.

*Please note: this is not valid for weekend bookings or any Off Peak or Super Off Peak prices.
Are your activities accessible for people with extra needs or disabilities?

Disability covers a wide spectrum, and we try our best to help everyone. This isn’t always possible, but we will always try to give everyone an amazing experience. Please get in touch before your visit and our expert teams can discuss any special requirements you may need.

Some activities are better suited to wheelchair users than others. The SkyWire – our biggest attraction – is accessible to all but we do ask that you please contact us in advance so our teams are prepared.

Please call us on 01726 812724 to discuss this further.
Do children need an adult to go on the activities with them?

We are happy for children to participate in our activities alone as long as a parent or guardian over 18 years of age is present on site for the duration of their activities.

The only exception to this is Skytrek which requires any child under the age of 12 to be accompanied by an adult (18+)
What is your refund policy?

All bookings and vouchers are non refundable

However if your booking is changed/cancelled by Hangloose Adventure due to the weather or for any other reason, we will offer you an alternative activity (this is subject to availability on the day), the chance to re-schedule or a full refund.

Up to 48 hours in advance before your booking, you can move the activity date, subject to availability, or postponed it, or have a credit on the account, or change to our other site free of charge. Any requests to change your booking must be made by telephoning the booking line: Eden 01726 812724 or Bluewater 01285 640600 or alternatively email [email protected]

Within 48 hours if you want to make a change to your booking, for example change to a different day or postponed this will incur a £5 admin charge per person.

On the day if you have checked-in and used your time slot, but do not complete your activity (for example; you do not complete the Skywire despite reaching the dispatch tower and being harnessed), you maybe able to change to another activity depending on availability.

If you arrive at Hangloose Adventure and have not adhered to our Terms & Conditions that you would have agreed to when you purchased your activity, meaning you’re unable to participate (example: not wearing the correct clothing or do not meet the required age or weight limits), we will offer you an alternative activity. A refund will not be given.

A booking of £3 is charged for all bookings placed online or over the phone.
Do you have lockers / somewhere to keep personal belongings?
Are you dog friendly?

Activity Restrictions

PLEASE NOTE:The minimum/maximum weight can be raised/reduced at any time for safety reasons.

Minimum Age

8 years

Minimum Weight

30kg / 4 stone 10lb

Maximum Weight

120kg / 18 stone 12lb

Minimum Age

8 years

Minimum Weight

45kg / 7 stone 1lb

Maximum Weight

120kg / 18 stone 12lb

Minimum Age

8 years

Minimum Weight

25kg / 3 Stone 13lb

Maximum Weight

120kg / 18 stone 12lb

PLEASE NOTE:

You must be 18+ to jump from the top platform.

Minimum Age

8 years

Minimum Weight

25kg / 3 stone 13lb

Maximum Weight

120kg / 18 stone 12lb

PLEASE NOTE:

Under 12’s will need to be accompanied by an adult (18+ on the course)

Minimum Age

8 years

Minimum Weight

25kg / 3 Stone 13lb

Maximum Weight

120kg / 18 stone 12lb

Total Max. Weight

250kg

PLEASE NOTE:

Max of 3 people on this ride at any one time

Minimum Age

4 years

Maximum Age

14 years

Minimum Weight

15kg

Maximum Weight

120kg / 18 stone 12lb

Not found the answer to your question?

Please let us know how you’d like Hangloose Adventure to support you and tell us more about your fundraising efforts and any key dates for our diaries!

If you would like to make a booking for a fundraising event, let us know how many participants there will be and the date and time you would like to book, and we can discuss potential arrangements with you.

FAQs EDEN

Got a question?

Activity Restrictions

Minimum Age

Minimum Weight

Maximum Weight

Minimum Age

Minimum Weight

Maximum Weight

Minimum Age

Minimum Weight

Maximum Weight

Minimum Age

Minimum Weight

Maximum Weight

Minimum Age

Minimum Weight

Maximum Weight

Total Max. Weight

Minimum Age

Maximum Age

Minimum Weight

Maximum Weight

Not found the answer to your question?

BOOK NOW!

Hangloose Bluewater